Privacy

The purpose of this Policy is to set out how Rapid Relief Team (RRT) NZ Limited (“RRT NZ”, “we”, “us”, “our”) collects, holds, uses, and discloses Personal Information in accordance with applicable privacy laws. This Policy ensures that RRT NZ handles all Personal Information responsibly, securely, and transparently in line with legal obligations and community expectations.

This Policy applies to:

1. All RRT NZ staff, volunteers, contractors, and representatives who collect, handle, or process Personal Information on behalf of RRT NZ.
2. All Personal Information collected through RRT NZ’s websites, digital platforms, forms, and events, as well as information collected directly or indirectly from clients, donors, suppliers, and beneficiaries.

This Policy does not apply to information collected through channels without a link to this Policy.

1. Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
2. Sensitive Information: A category of Personal Information that includes information about an individual’s racial or ethnic origin, religious beliefs, political opinions, health information, criminal record, trade or professional memberships, or biometric data.
3. Cookies: Small data files stored on a device that track user interactions with a website and support online functionality and analytics. For details about how we use cookies, please see our Cookies Policy.

RRT NZ is committed to protecting the privacy of all individuals whose Personal Information we collect. We handle all information lawfully, fairly, and with respect for individual privacy.

We may update this Policy from time to time. The most current version is available at https://rrtglobal.org/nz  and is effective from the date of posting. Unless otherwise required by law, it is the user’s responsibility to review our website periodically to check for updates to this policy.

By using our Website you consent to our collection and use of the Information as described in this Privacy Policy and our Cookie Policy. If we change our privacy policies and procedures, we will post those changes on our Website or otherwise notify you to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

1. Collection of Personal Information
   RRT NZ collects Personal Information directly from individuals and, where appropriate, from third parties such as partner charities or service providers. Information is collected when individuals engage with RRT NZ, such as through volunteering, donating, attending events, or visiting our websites.
2. Types of Personal Information Collected
   RRT NZ may collect:
   1. Contact details (name, address, email, phone number);
   2. Demographic or logistical data (dietary needs, special requirements, travel details);
   3. Financial information (bank account or card details for donations);
   4. Employment or volunteer information (CVs, background checks, health and emergency details);
   5. Technical data (IP addresses, browser type, cookies, device identifiers, location); and
   6. Beneficiary or client details (delivery addresses, registration numbers such as NAIT).
3. Use of Personal Information
   Personal Information may be used for a variety of business purposes, such as:
   1. Deliver RRT NZ’s community, emergency, and charitable services;
   2. Manage volunteers, donors, clients, and supplier relationships;
   3. Process donations and provide receipts;
   4. Administer websites and improve user experience;
   5. Conduct accounting, financial, audits, research, and operational analysis;
   6. Comply with legal and regulatory obligations.
4. Disclosure of Personal Information
   Personal Information may be disclosed to other entities, as permitted by privacy laws, including:
   1. Service providers (IT, logistics, financial, and communications);
   2. Related bodies corporate;
   3. Professional advisers, auditors, and insurers;
   4. Government or law-enforcement agencies, where required by law.
      All recipients are required to handle the information securely and in accordance with privacy obligations.

1. Storage and Security
   RRT NZ stores information in both electronic and physical form, with safeguards to prevent loss, misuse, unauthorised access, or disclosure.
   Where appropriate, encrypted transmission (SSL) and access-controlled systems are used.
   Information no longer required will be securely destroyed or de-identified in accordance with the RRT NZ Data Retention Policy.
2. Access and Correction
   Individuals may request access to or correction of their Personal Information by contacting RRT NZ in writing using the contact details at the end of this Privacy Policy. Requests will be processed within a reasonable timeframe as required by law.
3. Accuracy of Personal Information
   RRT NZ takes reasonable steps to ensure Personal Information is accurate and current. Individuals should promptly notify RRT NZ of any changes.
4. Third-Party Websites
   External websites linked from RRT NZ platforms are not covered by this Policy. Users should review the privacy policies of those third parties.

Personal Information may be transferred overseas where necessary for RRT NZ’s operations (e.g., data hosting or service providers). RRT NZ will take reasonable steps to ensure overseas recipients protect information consistently with applicable New Zealand privacy laws.

You may contact us in relation to privacy matters at:
Email:  [email protected]
Postal Address:  Rapid Relief Team NZ, PO Box 5206, Terrace End, Palmerston North 4441

To submit a formal complaint, please visit: https://rrtglobal.org/nz/contact/complaints/
Complaints will be acknowledged and addressed within 30 days. If unresolved, concerns may be referred to the Office of the Privacy Commissioner.